Privacy Policy

This privacy policy governs the manner in which Lucky Paws Pet Care collects, uses, maintains and discloses information collected from users of this website.

Personal Identification Information

Lucky Paws Pet Care only collects personal identification information from users of this site should they choose to give it to us when contacting us via the contact form. When contacting us via the contact form, users will need to provide Lucky Paws Pet Care with their first name, e-mail address and an optional surname. Users may refuse to provide Lucky Paws Pet Care with personal identification information, but this may prevent them from engaging in site-related activities eg. contacting us via the form. Users may visit this site anonymously.

Lucky Paws Pet Care customers will need to provide us with relevant, accurate information about themselves. This information is necessary in order for Lucky Paws Pet Care to carry out our dog walking and pop in services. When hiring Lucky Paws Pet Care, the customer will be asked for all relevant information for us to be able to contact you and carry out our duties fully.

Personal Identification Information (Pets)

Lucky Paws Pet Care customers will need to provide us with relevant and accurate information about their pets. This information is necessary in order for Lucky Paws Pet Care to carry out our dog walking and pop in service. Customers will be asked for pet name, breed, DOB/age and gender. This is important in enabling us to identify and address their pet as well as supply a vet with appropriate information in case of an emergency. We also need to know if the pet has been microchipped, and if they’re insured and regularly treated for worms and fleas. We also need to know if the pets vaccinations and boosters are up-to-date, and details of any past or present medical conditions, allergies and injuries they may have. Lucky Paws Pet Care will also ask if the dog is comfortable travelling in a vehicle, if they’re allowed dog treats, and  if they’ve been aggressive or bitten another dog. We will also ask the customer if we have permission to take photographs of the Pet that can be used on our Facebook page and website. Lucky Paws Pet Care also needs information on the name and phone number of the pets vet in case of emergencies, and whether or not the customer gives us permission to authorize veterinary treatment on your behalf (and to what value). All information collected by Lucky Paws Pet Care from customers is absolutely necessary for us to carry out our services.

How we use collected information

Lucky Paws Pet Care may collect and use user’s personal information (which is only collected should they choose to provide it in the contact form or if they are a Lucky Paws Pet Care customer who has willingly provided us with information) for the following purposes:

  • To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To send periodic emails

We may use the email address to respond to enquiries, questions, and/or other requests.

  • To carry out our services

We will use information about the customer and their pets in order to contact them, pick their dog up, and in case of emergency.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our site. Your keys will be stored either on Lucky Paws Pet Cares person or in a locked safe and no information directly relating to you will be stored with your keys.

Sharing your personal information

We do not sell, trade, or rent user’s personal identification information to others. Information regarding you and your pet will only be shared in case of emergency with appropriate veterinary persons.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Info@luckypawspetcare.co.uk

08000246186